Appointment Policies

Central teaching clinic reception

Booking Your Visit

When calling for your first appointment, please tell us the reason for your visit and have your Alberta Health Care number ready.

Family members may come with you, but if they need to be seen by the doctor you must make a separate appointment.

Remember that you could be seen be either a male or female physician or resident in our teaching clinic.

Checking In

Before your appointment, please check in with reception so we can update your information and inform the module staff that you've arrived. We will need:

  • Your current address
  • Your phone number
  • Emergency contact number
  • Two pieces of ID, including one photo ID

What if you can't make it?

Call at least 24 hours in advance if you cannot make your appointment. This frees up your visit time for another patient.

If you’re going to be late for your appointment please let us know. In some cases there may be a delay or you may be asked to reschedule your appointment.

If this is your first appointment, it is especially important to call ahead to reschedule! You will not be allowed to book any future appointments with the clinic, if you miss your first appointment.

No Show Policy

If multiple appointments are missed without cancellation you may be asked to seek medical attention at another facility. If you are a new patient and you miss your first appointment, another appointment will not be made with any physician in the clinic.

Patient Outreach

If we haven’t seen a patient in greater than three years, our reception team will reach out to them to inquire if they are still a patient of ours or not.